Student Financial Services FAQs
Financial Aid FAQs
- FAFSA Questions
- Scholarship and Grant Questions
- Loan Questions
- Required Documents Questions
- Other Important Questions
Student Account FAQs
- Student Account Access & Permissions
- Tuition
- Meal Plans
- Making a Payment
- Bills & Financial Aid
- VA Benefits
- Contact Information
Financial Aid FAQs
FAFSA Questions
How do I apply for financial aid?
Your first step to apply for financial aid starts with the . The FAFSA is your application for most types of financial aid. If you are a dependent student, both you and your parent will each need a unique Federal Student Aid ID (FSA ID) to complete and electronically sign the FAFSA. You can create your FSA ID online. Click here if you need more information about applying for financial aid.
Am I required to file a FAFSA for financial aid?
No, but we strongly recommend taking the time to complete the FAFSA to maximize your financial aid. Additionally, many outside scholarships require you to file a FAFSA before submitting an application.
Do I have to include my parent(s) on the FAFSA?
For FAFSA purposes, you are considered a dependent student and required to provide your parents鈥 financial information on your FAFSA unless one of the following applies:
- You are at least 24 years old
- You are married
- You are enrolled in a Graduate Program
- You have legal dependents
- You are a foster child or ward of the court
- You have been determined to be an emancipated minor by a court
- You meet the McKinney-Vento definition of homeless
- You are currently serving on active duty in the U.S. Armed Forces or are a veteran of the U.S. Armed Forces
- Other extenuating circumstances
Federal Regulations require you to include a parent on your FAFSA even if you are financially independent from your parents. If you meet one of the above criteria or have further questions, please contact our office.
Which parent(s) do I include on the FAFSA?
On the FAFSA, 鈥淧arent鈥 means your legal (biological or adoptive) parent and stepparent, if applicable, that you have lived with the longest amount of time during the last 12 months. If you have not lived with a parent within the last 12 months or lived with two parents equally, you should provide information on the parent who has provided the most financial support. The Federal Student Aid Office provides to help you determine who your parent is.
If you do not live with a parent, are financially independent, but are not considered an independent student, you will need to provide information on the parent that you have most recently lived with or received financial support from.
If your parents are divorced but the parent listed on your FAFSA has remarried, you are required to include your stepparent鈥檚 financial information on the FAFSA.
Scholarship and Grant Questions
What are the differences between scholarships, grants and loans?
Grants and Scholarships are considered gift aid, meaning they are both types of financial aid that do not have to be repaid. Unlike gift aid, you are required to pay back any loans you accept and any interest that has accrued.
What is a Federal Pell Grant?
The Federal Pell Grant is a need-based grant offered to undergraduate students working on their first bachelor鈥檚 degree. Eligibility is determined through a standard formula established by Congress based on the information that is reported on the FAFSA (Free Application for Federal Student Aid). If you have been offered a Pell Grant, you must be enrolled full-time in order to receive the full amount of the grant shown on your offer letter.
What is the Federal Supplemental Educational Opportunity Grant (FSEOG)?
The Federal Supplemental Educational Opportunity Grant (FSEOG) is a need-based grant offered to undergraduate students who are enrolled in a first bachelor鈥檚 degree program and are eligible for a Federal Pell grant. There is limited funding for this grant and first consideration is given to the recipients of the Federal Pell Grant who demonstrate the most financial need.
What is the North Carolina Need-Based Scholarship?
The North Carolina Need Based Scholarship (NCNBS) was established by the North Carolina General Assembly to provide need-based funding for students attending eligible private institutions. NCNBS funds will be offered based on the student鈥檚 Estimated Family Contribution as determined by the FAFSA (Free Application for Federal Student Aid). To determine your eligibility for the N.C. Need Based Scholarship, please .
Are there any other scholarships/grants available to me?
If you have not taken the time to complete the FAFSA (Free Application for Federal Student Aid), we strongly recommend you do so to see if you qualify for additional scholarships or grants.
If you have completed the FAFSA, we suggest you seek out and apply for as many outside scholarships that you can find. We have provided a list of resources on our Types of Financial Aid webpage, but there are an unlimited number of scholarship search engines available online.
If you are an incoming freshman, we also recommend speaking to your high school counselor, inquiring with your parent鈥檚 place of work, local civic organizations, and your place of worship. One important thing to remember is that you should not have to pay to apply for a scholarship!
How do I notify the school when I have received an outside scholarship?
Send a copy of the scholarship letter to the Financial Aid Office by mail, fax or email. Upon receipt of the letter, the Financial Aid Office will add the scholarship to your financial aid as a 鈥淗old鈥 so that the Student Accounts Office can see it on the student鈥檚 invoice. Once we have received the scholarship check, the scholarship will be applied to the student鈥檚 account. Scholarship checks should be mailed directly to the Financial Aid Office.
Loan Questions
What is the difference between subsidized and unsubsidized loans?
The Federal Direct Subsidized Loan is a loan offered to undergraduate students with financial need as determined by the FAFSA. The Department of Education pays the interest on these loans while the student is enrolled at least half-time (6 credit hours).
The Federal Direct Unsubsidized Loan is offered to eligible undergraduate and graduate students who have filed a FAFSA. The student is responsible for paying the amount borrowed, plus interest, that accrues on these loans. Payments are not required during enrollment, but if the interest is not paid, it will accrue and be capitalized.
I have accepted all of the Federal Direct Loans offered to me and still have a balance. How can I borrow additional Federal Direct funds?
There are limits to the amount of Federal Direct Loans that you are eligible to receive each academic year. These limits are based on your year in school (freshman, sophomore, junior, or senior) and your dependency status (dependent or independent).
If you need to borrow additional loans, there are a few options available. First, there is a Federal Direct PLUS Loan for Parents. This is a Federal Loan that your parent can using their Parent FSA ID. If your parent is not approved, you may be eligible for additional Federal Direct Unsubsidized funds. If your parent needs help completing the PLUS Loan Application, we have a guide with step-by-step instructions that will help walk them through the process.
Alternatively, you may want to explore Private Student Loans. Our office offers a to compare lenders.
When am I required to start repaying my federal student loans?
Repayment of Federal Direct Subsidized and Unsubsidized loans begins six months after the student is no longer enrolled or six months after the student drops below half-time enrollment.
If a student has previously begun repayment, they will not have the six month grace period and must begin repayment immediately upon no longer being enrolled or if they drop below half-time enrollment.
When am I required to start repaying my private student loans?
Repayment of Private Student Loans is dependent on the lender or bank the student borrows from. There are four common repayment plans, but not every lender will offer all four.
If a student has previously begun repayment, they will not have the six month grace period and must begin repayment immediately upon no longer being enrolled or if they drop below half-time enrollment.
The common repayment plans are:
- Full deferment 鈥 Repayment begins once the student is no longer enrolled
- Immediate repayment 鈥 Full monthly payments are required while the student is enrolled
- Interest-only repayment 鈥 Monthly interest payments are required while the student is enrolled
- Partial interest repayment 鈥 Flat monthly payments are made to cover part of the interest
Can I transfer my Federal Direct PLUS Loan for Parents to my student after they have graduated?
No. As the borrower, the parent is responsible for repaying the Parent PLUS and any interest that accrues. The parent can choose to defer repayment until six months after the student is no longer enrolled.
Required Documents Questions
How do I know if I have completed everything to finalize my financial aid offer?
Log in to your to review all your Documents and Notifications. The Documents page and the Notifications page will direct you to the tasks required to finalize your financial aid.
What is entrance counseling? How do I complete it?
is an exercise that you are required to do when you choose to borrow a federal student loan. This exercise is used to ensure that you understand the responsibilities and obligations you are assuming when borrowing a federal loan.
What is a master promissory note? How do I complete it?
A is a legal document in which you promise to repay your federal student loan(s) and any accrued interest and fees.
How do I prove I am a North Carolina resident for the NC need-based scholarship?
To determine your eligibility for the N.C. Need-Based Scholarship, please visit the and complete the Residency Determination. Once our office verifies your residency, we will receive the Required Document on your Pride Page.
Other Important Questions
What is the Federal Work Study Program?
Work Study is a federally funded work program with limited positions that allows students to work on campus and for select off-campus partners. Unlike most financial aid, work study does not go directly toward covering your tuition. Work study students find a job within the program and receive a paycheck monthly for your hours worked. Through this program, you have the opportunity to gain valuable work experience, build your resume, learn new skills, and refine some of the skills you already have.
The Office of Student Financial Services determines which students are eligible for the Federal Work Study program according to the Department of Education guidelines. Only those students who have filed a FAFSA, and who meet all Federal guidelines, may be certified for employment. Priority is given to returning students.
What is Satisfactory Academic Progress (SAP)?
As a student, you are required to maintain satisfactory academic progress and to remain in academic good standing to retain eligibility for financial aid. Satisfactory academic progress is a federal requirement and is measured by multiple factors, including, but not limited to, your GPA and the number of credit hours passed.
How does financial aid work for the summer?
For Financial Aid purposes, summer school is considered to be the final term of the academic year. Financial Aid received during the fall and spring terms of the academic year will be considered when Pell Grant and Federal Direct Loan eligibility are determined for the summer term. Undergraduates must be enrolled in 6 hours and graduate students must be enrolled in at least 3 hours (in one or both terms) to be eligible for student and/or parent loans.
All students who apply for Financial Aid for summer are required to file the .
What are the policies for financial aid at SA国际传媒?
Student Account FAQs
Student Account Access & Permissions
How do I access my Student Account?
Log onto your Pride Page, click ‘Student’ then select ‘Student Account.’ This will allow you to see any information on the Pride Page. You can also navigate to and log in using your SA国际传媒 email address.
Can my parents have access to my Student Account?
Once you are logged onto your pay.greensboro.edu account you will see a link that says Grant Access. Click here and enter the first name, last name and email address of the person(s) of who you wish to grant access to your student account. They will receive an email with a code to access your student account and view your bill, set up a payment plan or make a payment.
What is the FERPA? How do I submit my form?
FERPA is the Federal Education Rights to Privacy Act. This protects the student’s academic, disciplinary, employment, housing and financial information from being provided to individuals you do not authorize. You need to log into your Pride Page, click on the Student Tab and go down to the FERPA permissions section. Select who you would like to grant access and to which area each person should have access.
Tuition
When are tuition bills available?
Charges will become available on your account after June 1st as they are added to your account. You will not be charged tuition or room and board until you are registered for classes and placed in housing. From June 1st until the drop add period in August, your tuition statement pay change from day to day.
When are tuition payments due?
Tuition for the fall semester is due by August 1st. Please be sure you have a plan for your fall semester in place to be allowed to check-in and start classes.
How does the tuition charge work?
All full-time traditional students are charged a flat tuition rate from 12-18 hours. Any time over 18 hours will be charged as an overage by the hour at the rate of $690 per hour. If a traditional student takes less than 12 hours they will be charged by the hourly rate as well.
Some classes have fees associated with them, such as business class fees, art class fees and dance class fees. Private music lessons are charged at $300 per hour.
Meal Plans
What meal plan option is for residential (on campus) students?
On campus students have a 19 meal a week plan with $100 on their Pride Card each semester to use in Britts Coffee House.
All students can add money to their Pride Card at any time to use in the Caf茅, Britt’s or the Pride Shop. This money carries over on your card for the duration of your time at SA国际传媒.
What meal plan option is for non-residential (off campus) students?
Off Campus students can purchase either meal plan:
- 50 meals and $50 dining dollars – $802
- 75 meals and $75 dining dollars – $578
All students can add money to their Pride Card at any time to use in the Caf茅, Britt’s or the Pride Shop. This money carries over on your card for the duration of your time at SA国际传媒.
Making a Payment
What forms of payment do you accept?
We accept:
- Cash
- Check
- Credit Card (Visa, Master Card, Discover, or American Express)
- ACH payment accepted on Meadow
- 529 Checks
- Apple Pay and Google Pay are accepted on Meadow (fees are associated with this platform)
Are there credit card fees?
If you are paying on our payment platform Meadow or the monthly payment plan yes. If you are paying directly on the Pride Page, over the phone or in person, no. Please note international credit cards are not accepted directly on the Pride Page. International students should contact the office directly for instructions.
Where do I mail a payment?
SA国际传媒
Office of Student Accounts
815 W Market Street
Greensboro, NC 27401
Can I make a payment in person?
Yes, you can stop by room 107 in main building during our office hours and pay by check, cash or credit card.
Do you have monthly payment plans available?
Yes, go to pay.greensboro.edu and you can choose from the payment plan available to you at that time. Plans are by semester:
- 5 month plans are open until July 14th (payments due July – November)
- 4 month plans are open July 15 – August 14 (payments due September – November)
Can payment be made on my behalf?
Yes, if someone would like to make a payment on your behalf, they would just need to have your name and Student ID and contact the student accounts office directly.
Bills & Financial Aid
What if something doesn’t look right on my bill, either with charges or financial aid? Now what?
If something doesn’t look quite right with your charges, then please contact us in Student Accounts at 336-272-7102 ext. 5388. If your financial aid on your statement looks different from your financial aid award letter, then please contact the Financial Aid office at 336-272-7102 Option 3.
Please note that not all charges are posted as final charges until after drop add ends. And all financial aid will be pending until it is all disbursed to your student account.
How do I use my financial aid to purchase books?
You must have a credit balance and expect a refund to use your financial aid to purchase books from our online bookstore. First, you must log into your Pride Page and navigate to the ‘Student Accounts’ page where you will find the ‘Funds Request’ Form. Complete this form to submit your request.
If you request to use the funds to purchase books from our online bookstore, you will receive an email when the funds are available to use. Funds will be available starting August 1st.
Please note, you must request to use the funds prior to receiving a refund.
I will be receiving a refund from my financial aid, how does this work?
After the drop/add period is completed and we have confirmed all students’ attendance financial aid will begin to disburse your aid. If you or your parents are eligible for a refund and would like to receive the refund by direct deposit, be sure to set that up with Paymerang, our refund vendor. You should receive an email from support@paymerang.com. If you don’t, please contact stuaccts@greensboro.edu to request the email be sent to you. If we do not have an ACH account on file, then a paper check will be sent to the home address we have on file. Refunds in the fall typically go out around Labor Day.
VA Benefits
I have Veteran Education Benefits (e.g. Post-9/11 GI Bill, Survivors’ and Dependents’ Educational Assistance (DEA) Benefits, etc). How do I use them at SA国际传媒?
You must apply for Veteran Education Benefits through the U.S. Department of Veterans Affairs (VA). If you have been approved for benefits, please email your VA Certificate of Eligibility to our Registrar and VA Liaison, Travis Mickey, to travis.mickey@greensboro.edu.
For recipients of the Post-9/11 GI Bill, the VA will send a direct payment to SA国际传媒 to pay for your tuition based on your eligibility.
For recipients of the Survivors’ and Dependents’ Educational Assistance (DEA) benefits, the VA will pay a stipend directly to you (the student) each month. The stipend can be used to pay toward your account balance.
Contact Information
Who do I contact with questions?
Questions about your Student Account should always be directed to Mrs. Humble. Feel free to email stuaccts@greensboro.edu or Mrs. Humble directly at andream@greensboro.edu
Or, pick up the phone and give her a call at 336-272-7102, ext. 5388

